Last updated: October 23, 2026. Draft for owner approval.
Marketplace
TaskBond is a marketplace. We introduce customers to independent professionals (“pros”) and process payment. We are not a contractor, employer, or joint employer. Pros are independent contractors. They set their own prices, tools, and methods. TaskBond does not supervise how the work is performed.
CSLB notice
Pros are responsible for their own licensing. Under California law, including CSLB rules and AB 2622, a person without a Contractors State License Board (CSLB) license generally may not perform work of $1,000 or more (labor and materials) or work that requires a permit. TaskBond blocks unlicensed pros from bookings at or above $1,000 when the license is not verified. That check does not replace the pro’s duty to hold every license the job requires. TaskBond is not a licensed contractor and does not pull permits.
Booking and price
You may book a pro at the price on their rate card, or post a job, receive quotes, and accept one. The price charged is the price stored for that pro or quote. TaskBond ignores any price sent by the customer’s browser. Bookings must be between $25 and $5,000. Only pros with Stripe Connect transfers active can be booked or send quotes.
Fees
The pro keeps 100% of their price. The customer pays that price plus a 9% service fee and a 4% booking protection fee, each rounded to the nearest cent. There is no listing fee.
Secure payment hold
TaskBond charges the customer when a booking is paid and holds the funds. This is a secure payment hold, not escrow and not a money-transmission product. After the pro marks the job complete and uploads a photo, the customer may confirm release. If the customer does not confirm or dispute, a daily job releases the pro’s price about 3 days after completion. Because that job runs once a day, release can occur up to about 24 hours after the 3-day mark.
Acceptance window
If a pro does not accept a paid booking within 48 hours, TaskBond refunds the customer. An unpaid booking left in pending payment is canceled after 24 hours. The check runs when booking and job pages load, and at least once a day, so the refund or cancellation happens soon after the deadline while TaskBond is in use.
Cancellation
See the Refund and Cancellation Policy. In short: full refund before the pro accepts; full refund if the pro declines; a $59 trip fee (capped at the pro’s price) if the customer cancels after acceptance with less than 24 hours until the appointment, or after the pro has marked arrival.
Disputes
The customer or pro may open a dispute while payment is still held: within 72 hours after completion, or after the scheduled time if the pro has accepted or arrived but not completed the job. Card-network chargebacks freeze payout. TaskBond may refund, reverse a transfer, or release a remaining share. Decisions are made by TaskBond staff.
Accounts
You must provide accurate information and keep your login private. Choosing “pro” at signup does not grant any other role. Admin access is assigned only by TaskBond.
Contact
support@thetaskbond.com · Sacramento, California. The street address will be added when the owner confirms it.